Tenant services
We look after your home.
Our customer service team is dedicated to handling requests quickly — non-emergency requests are answered within 1–3 business days, and the emergency line is open around the clock.
Building emergency
Anything in your suite or building that cannot wait until the next business day.
Call 604.362.5507Gas leak
If you smell gas or suspect a leak, call the FortisBC 24-hour emergency line immediately.
Call 1-800-663-9911Break & enter
Call 9-1-1 first. After filing a police report, submit a service request below for any repairs. Tenant insurance is your protection against liability for events like these.
Call 9-1-1Major flood or water leak
Weekdays 9am–5pm, call the office at 778.968.0815. Outside office hours, use the 24/7 emergency line.
Call office 778.968.0815Non-emergency requests
Online service request
For appliance servicing, minor leaks, or common-area concerns, the online form is the fastest route. A Premier Pacific representative will contact you within 1–3 business days to assess and coordinate the work.
You can also email service@livingpremier.com with your building address and suite number.